A way to connect individuals and families through storytelling.
This case study documents the FamilySearch Story Stitcher app design process for a platform that serves a global audience seeking to connect with their family history. This effort focused on improving user experience, enhancing accessibility, and addressing key usability challenges.
Role
As the Lead UX Designer, I was responsible for conducting user research, creating wire-frames and prototypes, visual design, interaction design, documentation, and overseeing usability testing. I collaborated with developers, product managers and stakeholders to deliver the final design.
Problem
The FamilySearch team wanted to create a product that would reach and introduce family history to people who are not familiar with it. The FamilySearch platform faced issues with user engagement and navigation complexity. Many users, particularly those new to genealogy research, found it difficult to locate and utilize key features. This sprint aimed to create a more intuitive, visually appealing, and efficient experience for users of varying technological proficiency.
Timeline
We used the Google Sprint format to nail down the majority of the process documented in this case study with a few additional days validating the design and gathering feedback.
Findings
• Individuals and families find connection through sharing personal stories.
• Mobile-first: leverage the tools smartphones provide outside of the app you are building, IE. text messages, photo storage, etc.
• Mobile-first: leverage the tools smartphones provide outside of the app you are building, IE. text messages, photo storage, etc.