A way to connect individuals and families through storytelling.

Client
FamilySearch
Role
I was the lead UX designer on this project executing on: 
• Interaction Design
• Visual Design
• UX research
• Documentation
The entire team consisted of one additional UX for support during prototyping and, seven others, including stakeholders and other various disciplines.
Problem
The FamilySearch team wanted to create a product that would reach people who are not familiar with family history but could introduce them to it.
Timeline
We used the Google-style week-long "sprint" format to nail down the majority of the process documented in this case study. However, we spent a few additional days validating the design and gathering feedback.
Findings
• Individuals and families find connection through sharing personal stories.
• Mobile-first: leverage the tools smartphones provide outside of the app you are building, ie. text messages, photo storage, etc.

We sat down as a virtual team and captured on the board all the perspectives we had on long-term vision and goals. These artifacts were captured in Mural.

Once we had our long-term vision defined we conducted interviews with users and experts.

My interview notes above and the guiding questions in yellow were extracted from each interview session.

We reconciled all of our statements and ordered them.

Map and Target: This blue map is the map of our theoretical user journey, meant to consolidate our thinking from the interviews and HMW exercises.

Lightning Demos: we looked outside of our organization for products and patterns that reflected our progress.

The Four-Step Sketch is a process where you very quickly distill a collection of notes to a Solution Sketch.

Solution Sketch encapsulates three main concepts on sticky notes and descriptive text beside. Mine was an app that would allow others to tell a story through mobile devices, and share the storytelling experience with loved ones.

Art Museum and Critique: The group used different types of dots for feedback and voting. My solution was chosen for prototyping.

I consolidated all the points the group made on what would be key steps to address in the experience.

This is the storyboard I illustrated to capture each step we would need to build into the prototype.

I created the wireframes that reflected the pattern established in the storyboarding exercise.

This is the Figma prototyping of the Story Stitcher. It demonstrates how one person can start a story and then invite others to collaborate on the story. As others contribute it becomes owned by the group and brings them together.